前言
Module 1 Routine Situation
Unit 1 Office Work
Unit 2 Communication
Unit 3 Paid Vacation
Unit 4 Business Ethics
Unit 5 Products Introduction and Promotion
Module 2 Human Resources Management Situation
Unit 6 Recruitment and Selecting
Unit 7 Employee Training and Staff Performance Appraisal
Module 3 Etiquette Situation
Unit 8 Telephone Etiquette
Unit 9 Fashion Etiquette
Unit 10 Picking Up Etiquette
Unit 11 Conference Etiquette
Unit 12 Dining Etiquette
Unit 13 Negotiation Etiquette
Unit 14 Farewell Etiquette
Module 4 International Trade Situation
Unit 15 Establishing Relationship
Unit 16 Enquiry and Quotation
Unit 17 Business Negotiation
Unit 18 Business Contract
Unit 19 International Payment
Unit 20 Customs
Unit 21 Claim
Unit 22 International Logistics
Unit 23 Insurance
参考文献